Ø      Freight is free on orders of $4000 and above single shipment location.  All other orders F.O.B. Cincinnati, Ohio.

Ø      Freight is free for lamp and ballast orders of $675 and above when shipped directly from the manufacturer.  We will drop ship anywhere in the United States.

Ø      Freight damage must be noted with carrier and reported to us upon receipt.

Ø      Terms are Net 30.

Ø      Late payments are subject to additional charges.

Ø      All returns must be accompanied by R.G.A., subject to 20% restocking fee on standard products.

Ø      Custom products cannot be returned if they meet original purchase order requirements.

Ø      Standard product warranty is 12 months from date of shipment.

Ø      Aluminum reflectors are subject to manufacturer's warranty.

Ø      Customer is responsible for inbound and outbound freight on non-stock items ordered. (i.e., wire guards, motion control, parabolic louvers, tube guards, sockets, lamps, and ballast. Could include other accessories as well.)

 WARRANTY STATEMENT

A.  LIMITED WARRANTY

Techbrite reflectors are warranted under the original material supplier's warranties. Warranties shall not apply to damage resulting from alteration, misuse, neglect, unauthorized repair, or improper cleaning.  Furthermore, TechBrite makes no warranty that the fixture or reflector is saleable or fit for any application not described herein.  TechBrite shall not be liable for any damages (incidental or consequential, or otherwise) arising from product defects.

B.  LIMITATION OF REMEDIES

Should the reflector develop a condition of deterioration in contravention of the respective warranty during the respective warranty period, TechBrite's only obligation and Purchaser's exclusive remedy of the defective product is replacement of the defective product, excluding installation, upon notification thereof and substantiation that the product has been stored, installed, maintained, transported, operated, and serviced in accordance with TechBrite's written instructions and specifications.

C.  CLAIMS PROCEDURE

If Purchaser desires replacement under the terms in this statement, he/she shall make a written request/claim for such to TechBrite within five (5) days of Purchaser's discovery of the condition requiring such replacement, and obtain a Return Goods Authorization number (RGA).  Upon receipt of the RGA, the defective Product shall be returned, freight prepaid.

UNDERWRITER'S LABORATORIES CLASSIFICATION

All Techbrite reflectors and fixtures comply with the Standard for Fluorescent Lighting Fixtures, U.L. 1570.  The reflectors used in TechBrite retrofit systems meet minimum UL requirements to serve as covers for ballasts and wiring.  They are not intended for use as direct support of components or "live" parts.